Sandcastles Childcare

FAQs

What ages do you cater for?

Sandcastles Childcare is a long day care and preschool for children from birth to 5 years.


Who do I call about administrative issues such as billing and CCB enquiries?

Once your child is enrolled into Sandcastles, administration issues will be handled by the Centre Manager and Administrator.

Our Centre Manager has administration support to help take care of enrollments, billing, Child Care Benefit, payroll and accounts payable matters. Administration support is provided to help alleviate the pressure on our centre staff which also means the Centre Manager is largely free to focus on the care and education of children at the centre and is available to families.


What do I do if I want to change my child’s days of care?

If you wish to change, increase or decrease the days your child attends care you must contact the Centre Manager.

Parents are required to provide 20 working days notice to decrease days.

Any other changes can be made in a time frame agreed upon by the Centre Manager. Please see the Centre Manager when you visit the centre or call the centre.

We will do our best to accommodate your childcare needs.


What do I do if I want to cancel my child’s care?

When you enrol with us you are required to pay a holding deposit. Your holding deposit is held to secure your child’s position throughout their time in our care and this will be refunded when your child leaves the centre.

It is a condition of enrolment that you provide 20 working days written notice to the Centre Manager of your intention to withdraw your child from the centre.

Please drop off written notice to the relevant Centre Manager.


How do I know if I am entitled to claim Child Care Benefit?

» Read More about the Childcare Benefit here


Who do I call?

If parents require any assistance they can contact the centre directly regarding any matters relating to their child’s developmental progress and education. Each Sandcastles centre has a separate direct contact number where you can speak to the Centre Manager or room staff.

Please use the centre direct number to contact us if your child is unwell and will not be attending care.